Zivora

Welcome to ZIVORA Skincare

Free delivery on orders above PKR 3000

FREQUENTLY ASKED QUESTIONS

What is ZIVORA?

ZIVORA is a skincare brand focused on providing quality skincare products designed to support healthy, fresh, and glowing skin.

Are ZIVORA products suitable for all skin types?

Many of our products are formulated for all skin types. However, we recommend checking the individual product description and ingredients before use.

How can I choose the right ZIVORA product?

You can review each product’s description, benefits, and recommended use. If you need assistance, our customer support team can also help you choose suitable products.

How can I place an order?

Select your desired products, add them to your cart, and proceed to checkout. Enter your delivery details and complete your order.

 

Can I place an order without creating an account?

Yes, if guest checkout is available on the website, you can place an order without creating an account.

 

What payment methods do you accept?

We offer Cash on Delivery and other payment methods available at checkout.

 

Do you offer free delivery?

Yes. Free delivery is available on orders above PKR 3,000.

How long does delivery take?

Orders are generally delivered within 3–5 business days, depending on your location and courier service.

Can I return a product?

Returns may be accepted for eligible products that arrive damaged, defective, or incorrect. Please contact us within the specified return period.

 

What should I do if I receive a damaged product?

Contact our customer support team as soon as possible and provide your order number along with clear photos or videos of the damaged product and packaging.

 

Can I return an opened skincare product?

For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless the product is defective or damaged.

 

How should I use ZIVORA skincare products?

Follow the usage instructions provided on the product packaging or product page. Using products as directed helps you get the best experience.