Zivora

Welcome to ZIVORA Skincare

Free delivery on orders above PKR 3000

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Return & Refund Policy

Return & Refund Policy for ZIVORA

We want you to feel confident when shopping with ZIVORA. If you receive a damaged, defective, or incorrect product, please contact us so we can assist you.

Eligible Returns

A return or replacement may be considered when:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective or has a quality issue.
  • The item received does not match your order.
Return Conditions

To request a return:

  • Contact us within [48 hours] of receiving your order.
  • Provide your order number.
  • Share clear photos or videos of the product and packaging.
  • The product should remain unused and in its original condition where applicable.
Non-Returnable Products

For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless the product is defective or damaged.

Refunds

Once your return request is reviewed and approved, we will inform you about the available refund or replacement option.

Refund processing time may vary depending on the payment method.

Contact Us

📞 Phone:  0314 6144299
📧 Email: shaziatabassum834@gmail.com
🌐 Website: www.zivora.com.pk
📍 Address: E250 Satellite Town, Rawalpindi